Ordering and Payment
Online Ordering from dotfasteners.com
Ordering the products you need is easy. Just go to dotfasteners.com and click on Popular Categories from the home page or visit the Products section and review our extensive offerings. In the Products Section, you may narrow down your product view by selecting Filters on the left side of the page. This will help to focus your search for products based on the applications to be used and specific needs you have. You may also find products using our Search function by typing keywords or part numbers.
Choose any item in the Products section to see a detailed view of the product features and description. Clicking on “Add to Cart” will place the item in your Shopping Cart. Once you have placed the products you need in your Shopping Cart, please choose “Proceed to Checkout.” You will need to either login as a Returning Customer or continue as a New Customer.
From the Checkout page, you will select your delivery method and enter payment and other information we may need to ensure prompt delivery. You will have the opportunity to review your order before the order is submitted. An order has not been placed until you have submitted it.
An email Order Confirmation will be sent to you when your order has been received. If you have not received emails from Scovill regarding your order, please check your spam, junk and clutter folders for the Order Confirmation. If you believe you have experienced an ordering issue via email or the web site, please Contact Us via our web form so that we may help you determine your order situation.
Ordering Support and Questions
If you need help in determining the product that is right for you, or in navigating the ordering process, please contact one of our Customer Service Representatives using our Contact Us page or by calling 877-4DOTDOT (1-877-436-8368). Our Customer Service Representatives are here to help make ordering easy. Our Customer Service Team is available Monday to Friday from 9am to 4pm EST.
Shipping and Delivery
Orders placed before 11am EST are processed the same day and will usually ship within 1-2 business days. Overnight and expedited shipping may be available by calling 877-4DOTDOT (1-877-436-8368).
We gladly accept credit cards including MasterCard, VISA, Discover and American Express as well as Paypal payments. All orders are subject to credit card authorization and verification.
The charge on your credit card will appear as "Fabric and Hardware".
Sales Taxes and Tax-Exempt Customers
We are required to charge sales tax to orders being shipped to US locations in Florida.
Some customers may hold a Tax-Exempt status. For those customers, we are required by law to obtain a copy of your Tax-Exempt Certificate. In order to receive sales tax exemption, you must first create an account and then email your documentation to [email protected]. Please allow up to 2 business days to process your tax exempt status. Once processed, you can place orders and you will not be charged tax.