Returns and Backorders
The last thing we hope you'll have to do is return a product or find that your order is not complete. Mistakes happen, but we assure you that we will do everything we can to correct the issue promptly.
Since orders are usually processed and shipped within 1 - 2 business days, it is imperative that if you need to change or cancel your order, you do it right away. We cannot except changes or cancellations thru email. You must call us at 877-4DOTDOT (1-877-436-8368). Dot Fasteners is open Monday to Friday, 9am to 4pm EST.
Cancellation of shipped items will incur a stocking fee as well as actual freight charges above and beyond what was charged. We do not accept returns under $10.00. For orders under $10.00, store credit will be issued.
DOT Fasteners will accept returns of goods for up to 60 days from the date of invoice, subject to the following conditions:
- Buyer must obtain a return authorization from DOT Fasteners prior to the return of any goods.
- All returns are subject to a restocking fee of $15.00 or 25% handling charge, whichever is greater, not to exceed a total of $125.00.
- Clearance items are not eligible for return or exchange as all sales are final.
- No returns will be allowed if the goods or packages have been altered, cut or combined with any other products.
- Goods must be returned in original packaging and be in the original condition.
- Buyer is responsible for the cost of return shipping to the distribution warehouse, and for arranging the return shipment. If Buyer requests that DOT Fasteners facilitate the return, and DOT Fasteners agrees to facilitate the return, a return shipping charge of (a) 5% of the price paid for the goods returned, or (b) DOT Fasteners’ less-than-truckload shipping amount, whichever is higher, will be imposed on the Buyer.
Please thoroughly inspect your order upon receipt. If you need to return a product, we require that you contact us within 60 days of the date of shipment. Unfortunately, we cannot accept returns for any reason beyond this time period.
Please call us during our normal business hours to receive a Return Merchandise Authorization Number (RMA #).
When you return a product, please ensure that the RMA # is clearly marked on the shipping label in order to help expedite processing of your return. Please repack your returned item(s) in the original packaging and in a similar manner to how it was received. You will be held liable for any items broken or missing due to improper packaging.
Refunds will be completed, in 10-15 Business days.
If you believe the product to be defective, Dot Fasteners will inspect your product order. If we find that the product is in fact defective, we will send you new products with free delivery in exchange for the original order.
Please thoroughly inspect your order upon receipt. Dot Fasteners makes every effort to check all orders for accuracy before shipment. If you find that your order is inaccurate, you must contact us within 10 days of receipt. We will do our best to investigate your claim and provide you with the correct product.
If there is a backorder situation, we will typically ship the items that are in stock as soon as possible. When the backordered items are available, they will be shipped separately and you will not be charged any additional delivery.